ImgToSTL

Refund Policy

Last updated:July 2026

Overview

AI generation uses paid compute resources and third-party providers, so completed usage cannot always be reversed. At the same time, we want support to be fair when a first purchase, technical problem, duplicate purchase, or clearly poor result does not meet a reasonable expectation. Refunds are reviewed case by case under this policy.

When to Contact Us

Please contact support@imgtostl.com within 7 days of purchase when possible. Include your account email, order ID if available, purchase date, the reason for the request, and any screenshots or job IDs that help us review the issue.

Usually Eligible

Refunds are usually eligible when:

  • A duplicate or accidental duplicate payment occurred
  • A technical failure prevented the service from delivering any usable result
  • Credits were charged for a failed job that was not automatically refunded
  • You purchased recently, have not used the service or used only minimal credits, and contact us promptly
  • A first-time purchase produced a clearly unusable result and support determines that a goodwill refund is appropriate

Usually Not Eligible

Refunds are usually not eligible when:

  • The request is made more than 7 days after purchase
  • A substantial portion of credits has been used
  • Outputs have been downloaded, exported, or used in a workflow after meaningful use
  • The issue is based only on a change of mind after using the service
  • The account violated our Terms of Service or abused credits, promotions, refunds, or payment disputes
  • The same user or related accounts repeatedly request refunds after using compute resources

Subscription Refunds

Subscriptions provide service access and monthly allowances for each billing period and are not billed based on actual usage. You can cancel your subscription at any time through your account settings; your access will remain active until the end of the current billing cycle, but fees already billed for the period are generally non-refundable.

Except for duplicate charges, unauthorized billing, sustained service unavailability caused by our systems, or as required by law, we do not provide refunds for non-use, low utilization of services, or failure to cancel the subscription prior to renewal.

If you believe there has been a billing error or unauthorized transaction, please contact our support team. We review all requests on a case-by-case basis. For first-time accidental renewals, our support team will handle requests with goodwill and may offer partial adjustments or alternative solutions.

One-time Credit Pack Refunds

For one-time credit packs, unused purchases requested within 7 days are generally easier to approve. If some credits were used, we may deny the refund, offer a partial refund, offer replacement credits, or make a goodwill exception depending on the amount of use and the issue. Approved refunds may revoke remaining credits associated with the refunded order.

Processing Time

We usually review refund requests within 5-10 business days after receiving the required account, order, and issue details. If a refund is approved, we submit it to the original payment method as soon as reasonably practicable, usually within 3 business days after approval.

Third-party payment providers and banks control settlement timing after we submit an approved refund. Refunds processed through Creem, PayPal, Stripe, or other supported providers commonly take several business days to appear on the customer's statement, and timing may vary by provider, bank, card network, and country.

Alternatives to Refunds

In some cases, support may offer a free retry, model recommendation, replacement credits, or manual assistance instead of or in addition to a refund. You are free to decline these options.

Chargebacks

Please contact support before opening a payment dispute. If a chargeback is filed for delivered digital services without first attempting to resolve the issue, we may provide usage and account records to the payment provider, suspend the account, revoke credits, and recover dispute fees where allowed.

Contact

Refund requests and billing questions: support@imgtostl.com